Refund & Cancellation Policy

This policy explains how refunds, cancellations, and failed-payment issues are handled on Krishiji, operated by Havteq Solutions Private Limited. It applies alongside our Terms & Conditions. All payments are processed through Razorpay Software Private Limited, an RBI-regulated payment aggregator.

1. Membership plans — currently free, nothing to refund

Krishiji membership is currently on the Free plan for every user — no subscription fee is charged today. Basic and Pro annual plans shown on our pricing page are marked "Coming soon" and cannot be purchased yet, so no subscription refund scenario currently applies. When paid plans go live, this section will be updated with the applicable cooling-off window and pro-rata refund terms before any charge is processed, and you will be notified in advance.

2. Wallet top-ups

Money you add to your Platform Wallet via Razorpay can be used to pay for marketplace orders and other paid features within Krishiji. The wallet is an internal ledger, not a bank account.

• Unused balance: if you wish to withdraw an unused wallet balance, submit a request via the contact form or your account's support channel. After identity/ownership verification, approved refunds are credited to the original payment method within 7–10 business days.
• Accidental/duplicate top-up: report it within 30 days of the transaction with the payment reference; once verified, we refund the duplicate amount within 7–10 business days.

3. Marketplace orders (escrow-protected)

When a buyer pays for an order, funds are held in escrow rather than paid to the seller immediately.

• Before the seller ships/accepts: the buyer may cancel the order directly from their dashboard for a full refund to the Platform Wallet or original payment method.
• After shipment/acceptance: cancellations are handled through the in-platform Returns flow. Open a return request from your order within the return window shown on the order (typically within 7 days of delivery, or as stated on the specific listing), describing the issue and attaching evidence (photos, etc.) where applicable.
• Seller response: the seller has a defined window to accept the return or respond. If unresolved, either party may escalate to a dispute, which our team reviews and arbitrates based on the evidence provided by both sides.
• Auto-release: if an order is not returned or disputed within the applicable window after delivery, escrow funds are automatically released to the seller.
• Refund outcome: approved refunds are credited to the buyer's Platform Wallet (available immediately for reuse on the Platform) or, on request, to the original payment method within 7–10 business days of approval.

4. Failed or duplicate transactions

If an amount is debited from your bank/card/UPI but the corresponding wallet credit or order confirmation does not reflect in your account within 24 hours, contact us with the payment reference number. Once verified against Razorpay's records, the amount is either credited to your wallet or refunded to the original payment method within 7–10 business days.

5. Non-refundable items

Perishable agricultural produce that has been delivered in the condition described in the listing is not eligible for a "change of mind" refund — the Returns process in §3 applies only to quality/quantity/delivery issues, not buyer's remorse. Platform convenience/processing fees, if applicable and disclosed at checkout, are non-refundable once a transaction is completed.

6. How to request a refund

Use the Returns/Disputes section of your dashboard for order-related refunds, or reach us via the contact form / info@havteq.com for wallet or payment issues. Please include your registered email, order/transaction reference, and a brief description of the issue.

7. Processing time

Once a refund is approved, it is credited to your Platform Wallet immediately, or to your original payment method within 7–10 business days, depending on your bank/card network's processing time — this final step is outside our control once initiated with Razorpay.

8. Changes to this policy

We may update this policy from time to time, including when paid subscription plans are enabled. Material changes will be notified via the Platform or by email.

9. Contact

Questions about a refund? Contact us or email info@havteq.com.